Customer Experience Representative (Part-time)

New York, United States · Customer Experience expand job description ↓

Description

Butler Hospitality, a food and beverage operation serving hotel restaurants, room service, and catering, is hiring a part-time Customer Experience Representative to join our growing team. In this role, you will be the brand’s voice, responsible for creating and fostering positive experiences for all of Butler’s guests while helping to build loyalty and repeat business for the brand.

Essential Duties and Responsibilities:

  • Simultaneously manage and respond to a high volume of orders and guest questions
  • Enthusiastically respond to guest needs and issues without delay
  • Understand Room Service and Catering by Butler menu(s) and amenity offerings
  • Communicate with our expeditor team to provide guests with timely status updates and delivery times
  • Identify consistent trends in guest questions and feedback to escalate accordingly
  • Assist our operations and account management teams with issues when they arise

Requirements

  • 2+ years work experience
  • Positive attitude and friendly demeanor
  • Excellent written and verbal communication skills
  • High attention to detail
  • Ability to multitask, prioritize and manage time efficiently
  • Can quickly and thoroughly solve problems for customers when deliveries, transactions, and experiences don't align with customer expectations
  • Ability and willingness to work flexible hours, weekends, and holidays
  • Ability to type 55+ words per minute
  • Previous hospitality or service industry experience is preferred
  • Spanish-speaking skills helpful

Benefits

Prime Little Italy location. Experience at one of PhocusWire’s Hot 25 Startups of 2019.


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2+ years work experience?
Ability and willingness to work flexible hours, weekends, and holidays?